I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea.
I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ???
Any help appreciated!
Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create new user profiles. With the user's profile information, a new ticket can be created on behalf of the user with the Create Ticket API endpoint. A more detailed step-by-step guide can be found here.