install4j gives error _CTFontCopyDefaultCascadeListForLanguages

Question

Some users with Mac OS X 10.7.5 (Lion) are getting this error when they try to install our product, which is made with Install4j v6.1 and Java 8u162 is bundled with it. It works fine on High Sierra and El Capitan (we only have those two for testing).

Google doesn't find anything about _CTFontCopyDefaultCascadeListForLanguages and I wouldn't know how I could help the users other than giving them our *.tar.gz alternative. Maybe install4j 7 has this fixed?

Some users with 10.13.3 seem to have similar problems.

Process:         java [1345]
Path:            /usr/bin/java
Identifier:      net.java.openjdk.cmd
Version:         1.0 (1.0)
Code Type:       X86-64 (Native)
Parent Process:  JavaApplicationStub [1326]

Date/Time:       2018-04-01 08:40:23.614 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version:  9

Interval Since Last Report:          1764779 sec
Crashes Since Last Report:           380
Per-App Interval Since Last Report:  8 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      30BEE59A-23E1-4996-A873-8C05A3B43477

Crashed Thread:  28  Java: AWT-EventQueue-0

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
objc[1345]: garbage collection is OFF

Dyld Error Message:
  Symbol not found: _CTFontCopyDefaultCascadeListForLanguages
  Referenced from: /private/var/folders/*/jre.bundle/Contents/Home/jre/lib/libawt_lwawt.dylib
  Expected in: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

Answer 1

I had the same error on OS X 10.7.5. It occurred after I updated my java version and prevented me from opening certain applications on my machine. I had to revert to Java version 8u161 to get back up and running.

Download the installer file, jre-8u161-macosx-x64.dmg, from the Oracle archive: http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html

First you may need to uninstall the existing version of java, or the installer may fail:

# Uninstall Java
sudo rm -rf /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin
sudo rm -rf /Library/PreferencePanes/JavaControlPanel.prefPane
sudo rm -rf ~/Library/Application\ Support/Java

Notes on uninstalling Java: https://java.com/en/download/help/mac_uninstall_java.xml

Answer 2

Referenced from: /private/var/folders/*/jre.bundle/Contents/Home/jre/lib/libawt_lwawt.dylib

This seems to be a Java problem rather than install4j problem. Do you get the same error if you start the application from the command line with the java launcher?