Meteor - Accounts.forgotPassword triggers internal server error whil Email.send is working fine

Question

I'm meeting an issue on Meteor with Accounts.forgotPassword method. My email smtp is well set up as I can use Email.send() without any issue once app is deployed.

But strangely, accounts.forgotPassword return an internal error. When looking at the logs I have this error :

Exception while invoking method 'forgotPassword' Error: Mail command failed: 550-Requested action not taken: mailbox unavailable

I do not really understand why I would have mailbox unavailable error with Accounts.forgotPassword but not with Email.send()

Does anyone already met that kind of issues ? I have already searched on the web for any clues but did not find anything :(

FYI I use ionos smtp

Answer 1

Since Email.send is working, I assume your MAIL_URL is set correctly, but your Accounts.emailTemplates is not. From https://docs.meteor.com/api/passwords.html:

In addition to configuring the email package’s MAIL_URL, it is critical that you set proper values (specifically the from address) in Accounts.emailTemplates to ensure proper delivery of e-mails!