The issue I'm facing occurs when trying to enable the AD plugin on OsTicket's Admin Panel. I've downloaded the correct file from the osticket website, Plugins Link. Once the file has been downloaded, I added the auth-ldap.phar file to the /include/plugins folder, just like OsTicket mentioned on their support page. After the file was added, I reset xampp services and logged into the Admin panel so I can enable the plugin, but when I try to add the plugin it doesn't seem like OsTicket is seeing the file, check out the screenshots (sorry I have low rep :/, so cannot embed).
OsTicket not seeing the plugin
The file is in the plugins folder!!!!
I've checked php.ini file, and not sure what I need to look for in order to enable this plugin feature. I've tried adding the full path to the file in the php.ini folder and removed the ";" for "extension=ldap".
No clue on what else is missing, are there other extensions or files I must edit in order for Osticket to read the phar files? If it helps, I m running this on Apache, which is tied to XAMPP Control Panel.
Some info: Running this on a windows server 2019 with desktop interface Using Apache with mysql, which are tied to Xampp Control Panel Using PHP
Thanks for checking into this!