I'm using the OTRS REST API to create tickets in OTRS/Znuny 7. The ticket creation process is successful, but when I want to answer a ticket, it doesn't fill the "To" field.
My question is: Do I have to set a specific field, that the "To" field is filled with the given "From" E-Mail?
Request body
{
"UserLogin":"root@localhost",
"Password":"root",
"Ticket":{
"Queue":"Raw",
"Title":"Test Ticket",
"State":"new",
"Priority":"3 normal",
"CustomerUser":"customer-1"
},
"Article":{
"CommunicationChannel": "Email",
"From": "Znuny System <znuny@localhost>",
"Subject": "Lorem ipsum",
"Body": "Lorem ipsum dolor sit amet",
"HistoryType": "EmailAgent",
"ContentType": "text/plain; charset=utf-8"
},
"Attachment" :
}