I'm trying to do something very simple in displaying on a customer support portal the 'owner' of the support case. However, no matter what I do I can't get this field to show on the particular 'Edit Case' web page.
I have added the field 'Owner' to the form (changed label to 'Assigned To'). Form Creation
I have then published this and synced it with the web page, but as you can see the field does not appear in the web page:
I have tried everything I can think of but this field will not appear on the form, on either the actual portal or the web form creation page. I have tried:
- Hiding/showing the field.
- Creating a new form based on the current one
- Creating a brand new form with the owner field on.
- Clearing the portal cache
The strange thing is I have a list page showing all the cases and the owner displays perfectly here.
I'm really stuck to why this field will not display at all on this form. Pete
EDIT:
As I move the field up and down the form I can see a blank row moving up and down the form field, it's like it can't display the field at all.
First thing First, Is your Form "case" (Entity Case-->incident) the correct form on PowerPortals?
In most cases (out of the box) it is Case Portals Forms. Please check this.
Second thing, clear your portals cache. Login in to Portals as Admin and then use below url, clear cache, It shall help.
https://[yourURL].powerappsportals.com/_services/about
let me know if it helps.