PS4 can not play h264 video

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Summary

PS4 Media player can not play h264 mkv, avi or mp4 movies which were converted from HEVC. According the sony's [docs], the media player could be.

source video: HEVC audio: AC-3

converted video: H264 audio: AC-3

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Solutions

use ffmpeg in 8 bit depth.

ffmpeg -i source.mkv -c:v libx264 -crf 20 -profile:v high -level 4.2 -vf format=yuv420p output.mkv

the resolution must be less than 1080P

ffmpeg -i source.mkv -c:v libx264 -crf 20 -profile:v high -level 4.2 -vf format=yuv420p,scale=1920:-1 output.mkv  //1080p (1920width × 1080height progressive scan)