This operation is not allowed. Please contact Razorpay support for details. getting in transfers API (Live Mode)

Question

i getting this error "This operation is not allowed. Please contact Razorpay support for details." in razorpay https://api.razorpay.com/v1/payments/tr_id/transfers API

i want to split payments with vendors and platform owner.

i use this Endpoint https://api.razorpay.com/v1/payments/<tr_id>/transfers

Request

{
  "transfers": [
    {
      "account": "acc_...",
      "amount": 1620,
      "currency": "INR",
      "notes": {
        "order_id": "3376",
        "transaction_id": "pay_....."
      },
      "linked_account_notes": [
        "order_id",
        "transaction_id"
      ],
      "on_hold": true,
      "on_hold_until": 1711516716
    }
  ]
}

response

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "This operation is not allowed. Please contact Razorpay support for details.",
    "source": "NA",
    "step": "NA",
    "reason": "NA",
    "metadata": {
      
    }
  }
}

    global $razorpay_secret;
    $api_url = "https://api.razorpay.com/v1/payments/$transaction_id/transfers";

    $data = array(
        'transfers' => $payments
    );
    $post_data = json_encode($data);
    $curl = curl_init();
    curl_setopt_array($curl, array(
        CURLOPT_URL => $api_url,
        CURLOPT_RETURNTRANSFER => true,
        CURLOPT_ENCODING => "",
        CURLOPT_MAXREDIRS => 10,
        CURLOPT_TIMEOUT => 30,
        CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
        CURLOPT_CUSTOMREQUEST => "POST",
        CURLOPT_POSTFIELDS => $post_data,
        CURLOPT_HTTPHEADER => array(
            'Authorization: Basic ' . base64_encode($razorpay_key_id . ':' . $razorpay_secret),
            "Content-Type: application/json"
        ),
    ));
    $response = curl_exec($curl);
    $err = curl_error($curl);
    $res = json_decode($response);