"Ticket failed to send" to Zendesk

Question

I am trying to integrate Zendesk feedback view in my iOS application. I am able to open the Zendesk window as well but when I try to send feedback to Zendesk, it fails with the message "Ticket failed to send". Below are the steps I did :

1. Initialise the Zendesk SDK in the appdelegate :

   ZDKConfig.instance().initialize(withAppId: "APPID",zendeskUrl: "https://sumeet07.zendesk.com",clientId: "mobile_sdk_client_CLIENTID")

2. And then I used below code to show Zendesk Feedback form :

   ZDKRequests.presentRequestCreation(with: rootViewController)

   It shows the feedback form but when I try to submit the feedback, It shows the error.

May be the format of question I ask is not good but may be you can understand what exactly I am asking.

Thank you

Answer 1

Just add the following lines in didFinishLaunchingWithOptions,

let identity = ZDKAnonymousIdentity() ZDKConfig.instance().userIdentity = identity

and also make sure AppId, zendeskUrl and clientId same as like in Zendesk.