for a while now I am stuck, trying to listen to the event where the agent sends a reply to the ticket. I have tried listening to ticket.comments.changed
and ticket.conversation.changed
but have not been successful.
I can't use the ticket.submit.[done|fail|always]
or ticket.save
because I don't have a way of knowing if it is the event I want or is being called with another event.
Maybe someone who knows of a configuration or some way that would allow me to do this, I would be very grateful.
You can configure triggers and webhooks to be added to your app as requirements. If you must use a ticket_sidebar app, you can listen to the following events: