zendesk/zoplim live chat body empty

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I am integrate Zopim chat from Zendesk - zopim.com and in some cases get empty response.

Could it be some cURL parameters or something like this?

Please advise the solution.

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Remove ?wmode=transparent in iframe src value

<iframe frameborder="0" src="about:blank?wmode=transparent"

return empty body

and

<iframe frameborder="0" src="about:blank"

return zopim chat