Using Freshdesk API

Question

Does anyone have any experience using the FRESHDESK API http://freshdesk.com/api/ to create tickets?

It says this in the documentation

Request URL: domain_URL/helpdesk/tickets.xml
Request method: POST

<helpdesk_ticket>
  <description>Disk failure problem</description>    <!--Mandatory -->
  <email>[email protected]</email>                <!--Mandatory -->
  <priority>1</priority>                           <!-- Optional -->
  <status>2</status>                               <!-- Optional -->
</helpdesk_ticket>     

But Im a little unsure how to use this in my HTML code, so I've tried using this

 %form.stacked_form{:action => "http://onehouse.freshdesk.com/helpdesk/tickets.xml", :method => "POST"}

in my form and it seems to post the ticket to the FRESHDESK site with the relevant information.

However it sends me to an XML page that says:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

and I get a bunch of this stuff

<helpdesk-ticket>
  <cc-email type="yaml">--- :fwd_emails: [] :cc_emails: []</cc-email>
  <created-at type="datetime">2013-07-30T13:04:18-07:00</created-at>
  <deleted type="boolean">false</deleted>
  <delta type="boolean">true</delta>
  <description>Not given.</description>
  <description-html><div>Not given.</div></description-html>
  <display-id type="integer">42</display-id>
  <due-by type="datetime">2013-08-02T13:04:17-07:00</due-by>
  <email-config-id type="integer" nil="true"/>
  <frDueBy type="datetime">2013-07-31T13:04:17-07:00</frDueBy>
  <fr-escalated type="boolean">false</fr-escalated>
  <group-id type="integer" nil="true"/>
  <id type="integer">17054416</id>
  <isescalated type="boolean">false</isescalated>
  <owner-id type="integer" nil="true"/>
  <priority type="integer">1</priority>
  <requester-id type="integer">5947991</requester-id>
  <responder-id type="integer" nil="true"/>
  <source type="integer">2</source>
  <spam type="boolean">false</spam>
  <status type="integer">2</status>
 <subject/>
  <ticket-type>Lead</ticket-type>
  <to-email nil="true"/>
  <trained type="boolean">false</trained>
  <updated-at type="datetime">2013-07-30T13:04:18-07:00</updated-at>
  <urgent type="boolean">false</urgent>
  <status-name>Open</status-name>
  <requester-status-name>Being Processed</requester-status-name>
  <priority-name>Low</priority-name>
  <source-name>Portal</source-name>
  <requester-name>Richard Ahn</requester-name>
  <responder-name>No Agent</responder-name>
  <notes type="array"/>
  <attachments type="array"/>
  <to_emails></to_emails>
  <custom_field></custom_field>
 </helpdesk-ticket>

I'm a little unsure what I am suppose to do to resolve this... after I hit submit the ticket does get CREATED and on the freshdesk website I can see my ticket request.

I just need a way to get it to either redirect or send some sort of confirmation flash message to the user saying YOUR REQUEST HAS BEEN SENT...

If anyone has any info they can give me that would be great.

Answer 1

You need to send your request using JavaScript and redirect the user to a success page if the returned XML ticket data is valid.

Instead of redirecting you can also just use JavaScript to show some div containing the message.

Do not submit a form to a REST web service if you don't want to redirect the user to the result of the REST service.

Answer 2

XML is not allowed for cross-domain requests by default(see here) .You can use v2 API which is in cross origin access and JSON format.