I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket. My next task is to update the Requester name in Zendesk App ( server side app ) if i made changes in Ticket Requester before submit.
is that possible?
You can add custom events using
client.on('event_type', handler)
. Refer to ZAF Client API for available events depending on the location.Here is an example: